Technology Services 4

Technology Services 4

Find out more about the Technology Services 4 Framework and get expert help from GovData, the leading Government Framework Experts

About Technology Services 4

PROCUREMENT BODY – Crown Commercial Service

Framework Value: £12 billion

Framework Duration: 4 years

What is Technology Services 4? 

Technology Services 4 is the next iteration of the successful Technology Services 3 framework and will continue to cover traditional Information & Communication Technology services, from strategy through to transition and operational deployment.

Technology Services 4 will also include new services which have been requested through supplier and buyer engagement, and potentially services amalgamated from other CCS agreements where appropriate.

View all IT PILLAR Frameworks

Thinking of applying to the Technology Services 4 Framework?

GovData has two decades of experience supporting British businesses achieve success through Framework agreements, particularly IT Frameworks. Our founder and CEO Chris Hugo was pivotal in the creation of G-Cloud, the UK’s first and largest Framework.

Since 2006, our team has won access to £120bn for businesses across the United Kingdom.

Framework Scope – Technology Services 4

All Public Sector customers can buy technology services, ranging from strategy and design to operational deployment.

Who can buy through the Technology Services 4 Framework?

Central Government, e.g. Home Office, Ministry of Justice

Local Government, e.g. Your local Council

Education, e.g. Universities, Royal Nursing College, High Schools

Health, e.g. Your local Hospital, Clinical Commissioning Groups (CCGs)

Criminal Justice, e.g. Greater Manchester Police (CCGs)

Defence, e.g. tri-Forces (Army, Navy, Airforce), MoD

Anomalies, e.g. Coastguard

Lots – Technology Services 4

Technology Strategy and Service Design

For strategic design, suppliers conduct capability analyses, identifying current and future business needs, and utilize frameworks like TOGAF for enterprise architecture. They assess technology gaps, recommend solutions, and determine suitable business and technology models, architectures, and roadmaps. Additionally, suppliers develop IT financial management approaches to support the technology strategy.

In service design, operational service design involves collaborating with customers to meet business needs, and demand management focuses on capacity planning. Service levels, performance design, and availability design create measurable KPIs, assurance processes, and continuity plans. Risk management ensures proactive identification and mitigation for service continuity, and security measures align with business needs. Furthermore, suppliers address the complexities of a multi-supplier ecosystem through supply chain design, and they identify appropriate databases, applications, and toolsets for service delivery. These services collectively empower buyers to navigate the evolving landscape of technology and service requirements.

Transition and Transformation

Upon the buyer’s request, suppliers will offer a variety of services to facilitate a complete technology service transition and transformation. These services may include, but are not limited to:

– Identifying success factors for the transition/transformation and establishing measurable metrics.

– Conducting risk analysis and implementing risk management strategies.

– Performing audit and due diligence activities for the existing customer estate. – Providing project and programme management services, encompassing planning, delivery, and reporting.

– Implementing and overseeing the transition/transformation process, coordinating resources, potentially across a multi-supplier environment.

– Conducting post-transition/transformation reviews to assess if objectives, success factors, and benefits have been achieved and realized.

– Managing the decommissioning and disposal of legacy services, involving planning, delivery, and coordination of activities.

Operational Services

Lot 3a: End User Service

Lot 3b: Operational Management

Lot 3c: Technical Management

Lot 3d: Application and Data Management

Major Services Transformation Programmes

– Service strategy and design (as per Lot 1)

– Transition and Transformation (as per Lot 2)

– Operational Management (as per Lot 3)

– Programme and/or project management

– Risk management

– Issues management

– Financial management

– Resource management

– Support for either single entity (single sourced) or multiple-entities (multi-sourced) programme delivery.


Still not sure if Technology Services 4 is the right Framework for you? Talk to our team of experts today. We’ll help you map the value of the Framework to your services and understand the potential for your business.


No time or limited resources to start or grow your opportunities within Government and Public Sector? Our specialist Information Technology Frameworks Team have helped hundreds of companies navigate the complex Framework submission process. We’re here to help remove the barriers to Public Sector success.

Talk to GovData about getting your business onto the Technology Services 4 Framework today.

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